Terms and Conditions

Chris Mobility Africa is a Ghana-based premium mobility and travel services company providing chauffeur-driven transportation, private tours, airport transfers, corporate transport, and cross-border travel across Ghana and selected West African routes.

By visiting this website, submitting an enquiry, making a booking, or paying a deposit, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or proceed with a booking.

• Submitting an enquiry does not automatically confirm a booking.
• A booking is confirmed only after we acknowledge availability and receive any required deposit or written confirmation from both parties.
• Trip dates, vehicle availability, guides, routes, and accommodation are subject to confirmation at the time of booking.
• Custom tours and cross-border travel may require additional verification before a booking can be confirmed.

Prices shown on the website may be fixed rates, starting-from estimates, or custom quote figures depending on the trip or service type. Final pricing may vary based on route and distance, group size, vehicle requirements, travel dates, seasonal factors, accommodation, meals, guides, permits, border logistics, waiting time, tolls, parking fees, and itinerary customisation.

Accepted payment methods

• Bank transfer
• Mobile Money, including MTN MoMo, Vodafone Cash, and AirtelTigo
• Card payment through Paystack

Deposits

• Some bookings require a deposit to secure confirmation.
• Deposit amounts and deadlines are confirmed at the time of booking.
• Outstanding balances must be settled according to the agreed payment schedule for that booking.
• Please retain all payment references and share them with us on request.

Card and mobile money processing

Card and mobile money payments are processed by Paystack, a third-party payment provider. We do not store your card details on our systems. By paying through Paystack, you also agree to Paystack's terms of service at paystack.com/terms.

Unless a different cancellation policy is stated at the time of booking, our standard cancellation policy applies.

Non-refundable supplier payments, hotel deposits, permit fees, bank charges, payment processing fees, and border-related costs may be deducted from any refund where already incurred.

If a client shortens a trip after it has already started, unused days may not be refundable because the vehicle and driver were allocated for the full agreed duration. Any refund or credit in this situation is at the sole discretion of Chris Mobility Africa.

If Chris Mobility Africa must cancel a confirmed booking, we will notify you as early as possible and offer either a full refund or a rescheduled date at your preference.

Service duration

A standard chauffeur service day covers up to 12 hours from the agreed pickup time unless otherwise stated in the booking confirmation. Additional hours may be charged as overtime.

Fuel

Fuel costs are not included in the service rate unless explicitly stated in your quotation or booking confirmation. Fuel responsibility begins from the vehicle dispatch location and ends when the vehicle returns to our base.

Driver welfare on multi-day trips

For long-distance or multi-day trips, clients are expected to provide suitable accommodation for the driver or cover the agreed accommodation cost. Reasonable meal arrangements for the driver should also be ensured or the associated cost covered.

Vehicle substitution

Chris Mobility Africa reserves the right to provide a similar or upgraded vehicle if the originally booked vehicle becomes unavailable due to operational, maintenance, or safety reasons.

Trip and itinerary changes

We may adjust an itinerary, pickup time, route, activity, vehicle, or accommodation where required by weather, road conditions, safety concerns, border delays, supplier availability, local events, or operational issues. Any client-requested changes after booking confirmation may result in additional charges depending on the new arrangement and availability.

• Provide accurate booking, contact, and passenger information.
• Hold valid passports, visas, vaccination certificates, and all required travel documents for each country on the itinerary.
• Arrive on time for pickups, tours, transfers, and border crossings.
• Ensure all passengers behave respectfully toward drivers, guides, staff, local communities, and other travellers.
• Take responsibility for personal luggage and belongings throughout the trip.

While we will make reasonable efforts to assist in recovering items left in our vehicles, Chris Mobility Africa cannot be held liable for lost, forgotten, or damaged personal belongings.

Cross-border services covering Togo, Benin, Cote d'Ivoire, and other West African destinations involve immigration and customs checks, visa and documentation requirements, road delays, border delays, police checkpoint delays, and conditions outside our direct control.

Clients are fully responsible for ensuring they are legally permitted to enter each destination country on their itinerary. We may assist with route planning and border coordination, but we cannot guarantee entry into any country or override any immigration decision.

Chris Mobility Africa shall not be liable for any failure or delay in performing its obligations where such failure results from a cause beyond our reasonable control, including traffic conditions, adverse weather, road closures, border delays, immigration decisions, civil unrest, strikes, government actions, epidemics, or mechanical failures outside reasonable maintenance.

Conduct

We reserve the right to refuse or terminate service without refund if any passenger compromises the safety, security, or comfort of the driver, vehicle, other passengers, or the public. This includes illegal activity, abuse, intoxication, or damage to vehicles.

Safety and insurance

We take reasonable steps to provide safe and professional travel services. However, travel inherently involves risks including road conditions, traffic, weather, illness, border delays, and third-party supplier issues. Clients are strongly encouraged to hold comprehensive travel insurance covering medical care, emergency evacuation, trip cancellation, baggage loss, and personal liability before travel.

Limitation of liability

Chris Mobility Africa's liability to any client shall not exceed the total amount paid by that client for the specific booking in question. We are not liable for indirect, incidental, or consequential losses.

Content, prices, availability, images, trip descriptions, and routes shown on this website are provided for general information purposes and may change without prior notice. Final booking details are always confirmed directly with our team.

Personal information submitted through this website is handled in accordance with our Privacy Policy. We do not sell or share your personal data with third parties except where required to deliver your booked services.

Any disputes that cannot be resolved through negotiation shall be referred to arbitration under the rules of the Ghana Arbitration Centre, with proceedings conducted in Accra, Ghana, in the English language.

For questions about these terms, bookings, payments, or travel arrangements, contact Chris Mobility Africa.